At Virtual Counselling Services, we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect personal information that you provide to us directly, including but not limited to:
- Name, contact details, and demographic information.
- Health and therapy-related information necessary for providing counselling services.
- Payment information for billing purposes.
- Any other information you voluntarily provide during sessions or through our website.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide and enhance our counselling services.
- To communicate with you regarding appointments, services, and billing.
- To maintain records as required by law and professional standards.
- To ensure the security and functionality of our services.
3. Confidentiality and Data Security
- All personal information shared during counselling sessions is kept confidential, in compliance with applicable laws and professional ethical standards.
- We use secure, encrypted platforms for all virtual counselling sessions to protect your privacy.
- Access to your personal information is restricted to authorized personnel only.
- We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
4. Disclosure of Information
Your personal information will not be shared with third parties without your explicit consent, except in the following circumstances:
- When required by law, such as in cases of imminent harm to yourself or others, or if required by a court order.
- To protect our rights and ensure the safety and security of our services.
- If we collaborate with other healthcare providers, we will seek your consent before sharing any information.
5. Your Rights
- You have the right to access and request a copy of the personal information we hold about you.
- You can request corrections to any inaccuracies in your information.
- You have the right to request the deletion of your information, subject to legal and professional record-keeping requirements.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website or other appropriate channels.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Virtual Counselling Services
Email: info@virtualcounsellingservices.com
Phone: 11111111
Effective Date: 2024-09-13
By using our services, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and providing a safe, confidential space for your counselling needs.
